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Call Center Representative
Leddy Group

Leddy Group, established in 1994 and a division of Work Opportunities Unlimited, specializes in customized staffing and consulting services for administrative, accounting, and light industrial industries. Headquartered in Dover, NH, Leddy Group’s branches provide client companies in ME, NH and VT with a full range of services that are geared towards enhancing productivity. Experienced Resource Specialists also provide high-quality jobs for employees with various levels and areas of experience.

Website: http://leddygroup.com/


Job Information
Post Date: Sep 06, 2019 Type: Full Time
Start Date: - n/a - Salary: - n/a -
Location: US - Vermont - Rutland Job Reference: 32515
Categories: Customer and Personal Service

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Job Details
Description
Do you want to turn your passion for Customer Service into a long term career? Would you love to work for a company that offers growth in a friendly, team-based environment? We are seeking Call Center Representatives for a Rutland based company who coordinates the marketing, sale, and installation of do-it-for-me home improvement projects on a nationwide basis. Full Time and Part Time opportunities available.  Must have 2nd shift availability.
This is a long-term position for the right candidate, with a great company. Our client offers incentive-based pay increases and excellent benefits once hired on to their team. 

Responsibilities of this role:

Understand the business and product offerings for our home improvement programs;
Respond to customer and contractor inquiries accurately and efficiently;
Schedule and confirm appointments with customers and contractors as required;
Process customer payments;
· Update and maintain accurate records in the operating system;
· Handle minor customer complaints and deescalate more complex issues.

Qualifications of the Call Center Representatives:

High level of professionalism;
Must be able to talk and type at the same time - 60-65 WPM
Excellent active listening skills and ability to ask probing questions, understand what’s being asked and overcoming objections;
Experience in a fast-paced environment that requires result-oriented decisions;
Computer literate and able to adapt to various programs;
Excellent communication skills, both written and oral.
Previous Call Center experience highly desired.

To apply for this position, please email your resume to rutland@leddygroup.com, call (802) 786-2222, or apply online at www.leddygroup.com.

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Contact Information
Leddy Group
Name: Dawn Mackay
Address: 164 Woodstock Ave, Suite 1B
City: Rutland
State/Province: Vermont
Zipcode: 05701
Country: United States
Ph: 8027862222
Email: rutland@leddygroup.com
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