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Customer Relations Representative
Dahle North America, Inc.

Dahle North America, Inc. is a fully integrated manufacturer and distributor of professional shredders and cutting & office products. Dahle offers more then 300 products and is recognized worldwide for quality and precision products. We are a customer oriented company committed to providing the highest quality products and services to meet the needs of our customers.

Website: http://www.dahle.com


Job Information
Post Date: Sep 11, 2018 Type: Full Time
Start Date: 10/1/2018 Salary: - n/a -
Location: US - New Hampshire - Peterborough Job Reference: - n/a -
Categories: Customer and Personal Service

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Job Details
Description
If you're looking for career in a growing company and enjoy working with people, this may be the job for you! Dahle North America, Inc. is looking for an energetic, enthusiastic person to be part of our Customer Relations Team. This is not a boring 9-5 as the daily activities of this position change to meet the requirements of our customers. We offer an outstanding benefits package and an employer matched Simple IRA (up to 3%).

Job Description
The role of a Dahle Customer Relations Representative is to provide outstanding support to our customers and fulfill their needs. Responsibilities include answering questions on products, providing administrative sales support, and assisting with order processing. The ideal candidate must be self-motivated and able to solve problems with little guidance. Excellent customer service skills and the desire to follow up on unresolved issues is a must.

Summary of Duties and Responsibilities:
   * Provide customer support on the phone and through online chat
   * Monitor orders to make sure they are processed and shipped in a timely manner
   * Discover potential problems and resolve them prior to issues compounding – service, billing and/or order issues
   * Support Sales Managers and Manufacturer's Rep Groups in account management and customer satisfaction
       * Act as administrative assistant by providing any support needed in their role of increasing sales and developing new accounts
       * Generate and provide sales reports as an overview and to help discover problem areas
   * Keep accurate and updated database records of company resellers
   * Process sales quotes for customers
   * Process shipping and freight quotes for customers
   * Provide necessary resources & literature to existing dealers
   * Provide coverage when other members of the Customer Relations Team are out

Skills
Job Requirements/Qualifications
   * College degree preferred or equivalent work experience
   * Excellent customer relations skills
   * Excellent computer skills are required. Must be proficient in Microsoft Office specifically Word, Excel, Outlook and PowerPoint
   * Strong organizational skills
   * Must be able to handle multiple tasks at once


Notes
Dahle offers an outstanding benefits package including health insurance benefits, and an employee matched simple IRA (up to 3%). For immediate consideration, please send your resume, salary requirements and cover letter to.

Dahle North America
Attn.: Chris Jackson
49 Vose Farm Road
Peterborough, NH 03458
E-mail: cjackson@dahle.com


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Contact Information
Dahle North America, Inc.
Name: Christopher Jackson
Address: 49 Vose Farm Road
City: Peterborough
State/Province: New Hampshire
Zipcode: 03458
Country: United States
Ph: 6039253020
Email: cjackson@dahle.com
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