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Director of Admissions Operations
Phillips Exeter Academy

Phillips Exeter Academy, a residential school founded in 1781 by John Phillips, has a tradition of academic excellence, a distinguished faculty, and a long history of educating young people to find their place in the world. Members of the employee community at Exeter share the Academy's longstanding commitment to excellence – a commitment that has made the school one of the finest in the country. We seek to understand the differences and similarities among us, and to appreciate the richness which diversity provides. We welcome your interest in a career at Exeter. The Academy is an equal opportunities employer and does not discriminate on the basis of race, color, marital status, religion, gender, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities which do not prevent performance of essential job tasks. Please visit for a complete listing of current openings and to apply on-line.


Job Information
Post Date: May 04, 2018 Type: Full Time
Start Date: - n/a - Salary: - n/a -
Location: US - New Hampshire - Exeter Job Reference: - n/a -
Categories: Administrative and Management

Job Details
Phillips Exeter Academy, located in Exeter, NH, is a highly selective coeducational independent school for boarding and day students in grades 9 through 12, and post-graduate level as well. Our 671-acre campus is comprised of academic and residential buildings, a library, playing fields and sprawling green lawns; retaining our 18th century New England charm.

The Academy offers competitive salaries, and excellent benefits such as health, dental, 9 - 12% retirement contribution, life insurance, disability, vacation, free access to our athletic facilities, and free meals. In addition, discounts in and around Exeter, Exeter Inn and Epoch Restaurant, Homes for Heroes, and McFarland Ford to name a few.

The Position:
The Director of Admissions Operations will provide leadership, management and assistance in the day-to-day operations of the Admissions office. Responsibilities include budget management, data and process analysis; strategic guidance and reporting of data, systems and labor needs to support continued growth; and the development of the support staff to best support the office needs.

This position also serves in the capacity of an enrollment business analyst, providing detailed data and process analysis; developing reporting processes and delivering both regular and ad-hoc reports as determined by the Director of Admissions to best support the office needs.

Key Accountabilities:

Enrollment Business Analyst:
• Supports the admission application process including the processes for acquiring, storing, accessing and reporting of applicant information.
• Develops and manages process flow for application and enrollment data that ensures efficiency and cost effectiveness, integrity of data, appropriate data access policies and timely access to data by authorized individuals.
• Creates efficiencies through defining and measuring goals and strategizing ways to improve.
• Develops reports that support analysis and decision-making as well as measurement of all enrollment related goals.
• Assists the operations team in document processing, customer engagement and participation in on-campus admission events.
• Assists in institutional research efforts and dashboard development for senior enrollment leadership.
• Provides leadership in ensuring a customer friendly interface with all aspects of the application process.
• Collaborates with IT to evaluate third party vendors, establish system performance standards, set up contracts and monitor vendor performance as required.
• Partners with IT to set the technology direction to align with the department and Academy goals.
• Collaborates on strategy and decision-making with departments across campus on data and systems issues that have impact within and outside of the Admissions department.
• Provide technology project support for admissions systems initiatives including business requirements, RFP development, subject matter expertise, testing, and implementation support.
• Represent Admissions on the IT Strategic Planning Committee.
• Advise Director of Admissions and Dean of Enrollment and External Relations of data and reporting status and provide recommendations for improvement.

Operations Management:
• Manages, trains, mentors and assists the admissions support staff in the day-to-day operations of the office.
• Creates efficiencies through defining and measuring goals and strategizing ways to improve.
• Oversees entire admission process to ensure maximum efficiency and superior customer service.
• Collaborates with director of admissions on development of a strategic family partner program designed to increase family engagement.
• Manages operational and team budgets.
• Drives the admissions annual planning process including assistance in the preparation of and oversight of all related support activities.
• Establishes metrics and tracking reports that support analysis and decision-making as well as measurement of department goals.

Education and Experience:
• Bachelor’s degree required. Master’s degree preferred.
• PMP certification preferred.
• 5+ years’ prior operations and project management experience.
• 3+ years in a business analysis role.
• Business analysis experience in an educational setting preferred.
• Experience in software integration/development.
• Experience with Ellucian Colleague or similar educational ERP.
• Experience with SQL preferred.
• Prior supervisory experience of office staff in a similar environment is necessary.
• Experience with financial plans and budgets.
• Experience with a CRM preferred (ex: Slate by Technolutions).
• Experience working with adolescents in an educational setting is preferred.

• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Excellent communication (written and verbal) skills.
• Strong comfort level with data driven decision-making.
• Proven strong presentation skills and presence.
• Excellent analytical and problem solving skills as well as a strong customer focus.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Strategic high-level thinking coupled with the attention to detail necessary for successful planning and execution.
• Knowledge of personnel management, supervision and staff training.
• Proficient in MS Office, APIs, and data integration.
• Willingness and ability to learn additional applications as needed.
• Demonstrated ability to work with students by building trust and credibility.
• A strict adherence to confidential policies is required.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.
• Demonstrated commitment to diversity and inclusivity and to serving the needs of a diverse and inclusive community with diplomacy and tact.

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Contact Details / Apply for this Job
Contact Information
Phillips Exeter Academy

State/Province: New Hampshire
Zipcode: 03833
Country: United States

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