Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!
At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.
Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!
The Hampton Inn & Suites Portsmouth Downtown is currently looking for friendly, customer service focused front desk associates. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.
Check-in and check-out guests
Make and confirm reservations
Process guest check-in; confirm reservations, assign room and activate room key
Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
Assign room to guest request and preference whenever possible
Provide all guests with overview of hotel and amenities
Process all payments types e.g. charges, cash, checks, debit or credit cards
Process all check-outs
Follow all cash handling/banking procedures as per standard operating procedures
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
Run daily reports and check for accuracy
Complete assigned cashier and closing reports
Complete shift checklist
Balance and drop receipts according to prescribed accounting procedures
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Three to six months related experience
High School Diploma or GED
Cash Handling experience
General Accounting knowledge
Strong Leader of people
Proficient in English language.