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RMA Lead

MadgeTech, Inc. is a global company, based in New England and founded on old-fashioned principles, customer service, quality, and trust. MadgeTech’s President, Norman Carlson, started the company in 1996 and charted the growth of the product lines and services while maintaining those solid core principles.


Job Information
Post Date: Aug 11, 2017 Type: Full Time
Start Date: Immediately Salary: - n/a -
Location: US - New Hampshire - Warner Job Reference: - n/a -
Categories: Manufacturing and Production

Job Details
6 Warner Road Warner, NH 03278
Phone 603.456.2011 | Fax 603.456.2012

RMA Team Lead

MadgeTech, Inc., a leader in data logger technology, is seeking an individual with a “Can Do” attitude to work in a busy, challenging, team-oriented environment. A full-time position is available for a highly motivated individual to work as the RMA Team Lead in the RMA department.

The RMA Team Lead is responsible for ensuring the seamless processing of all returns, including repairs and calibrations. Maintaining customer satisfaction throughout the entire RMA process through excellent customer service is crucial.

Primary Responsibilities:
•        Distribute work to RMA calibration technicians and ensure it is completed correctly and in a timely fashion.
•        Be the “go to” person for RMA calibration technicians.
•        Assist/train new RMA calibration technicians and retrain existing RMA calibration technicians.
•        Assist RMA coordinator with customer responses for issues.
•        Interface with other groups and customers as required.
•        Evaluate customer returns for repairs or replacement.
•        Has a strong understanding of board level debug and able to read schematics.
•        Routine maintenance on customer owned devices keeping each order separate, in some cases following specific customer requests and instructions.
•        Create/verify quotation for calibration and repairs.
•        Verify calibration certificates prior to sending to customer.
•        Follow MadgeTech specifications, work orders, and reports to determine materials requirements and assembly instructions.
•        Mark and tag components so that stock inventory can be tracked and identified.
•        Report problems or issues to Quality Manager.
•        Maintain a clean and orderly work area to facilitate production activities.
•        Perform other tasks such as, training assistance, as requested by supervision / management; be willing to work overtime as necessary with authorization.

The RMA Team Lead should be able to work well in a fast-paced environment. Multi-task with the ability to respond to changing priorities are important in this role.

The RMA Team Lead must be able to work well with the RMA/Calibration Technicians in order to be able to guide them in performing the repair and calibrations necessary to ensure customer satisfaction.

The RMA Team Lead is required to be proficient in working with Windows, Microsoft Office, and the ability to learn new software packages and tools quickly. The person in this role will also need to develop a technical understanding of the entire MadgeTech product line.

MadgeTech, Inc. located in Warner, NH designs, manufactures and distributes data loggers to a global market. MadgeTech offers a pleasant working environment with excellent benefits and competitive salary commensurate with experience.

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Contact Information

State/Province: New Hampshire
Country: United States

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