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Canopy Desk Agent
Omni Mount Washington Resort

As grand as the history behind it, Omni Mount Washington Resort, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort boasts a classic Donald Ross-designed golf course, award-winning alpine and Nordic ski center, luxurious signature spa, decadent dining facilities and nine high-flying zip-lines. After exploring, unwind in luxurious guest room accommodations. A grand masterpiece of Spanish Renaissance architecture, the resort was a two-year labor of love for 250 master craftsmen. Conceived by industrialist Joseph Stickney, this National Historic Landmark opened in 1902 and has been attracting generations of families ever since. Enjoy skiing and snowboarding season at New Hampshire’s largest ski area, Bretton Woods, which boasts 464 acres of pristine skiing and snowboarding fun. Designed with numerous trails and glades and three terrain parks, we've recently been voted “Best Ski Resort in the East for Snow, Grooming, Service & Weather” by Ski magazine. Visit Bretton Woods for an unforgettable experience for both beginning and advanced ski enthusiasts.


Job Information
Post Date: Apr 04, 2017 Type: Contract
Start Date: June 2017 Salary: DOE
Location: US - New Hampshire - Bretton Woods Job Reference: - n/a -
Categories: Basic Skills

Job Details
Assist Resort guests at one of several Canopy Tour desk locations by taking reservations and assisting with registration and general Resort information.

Answer the reservation phone and provide guests with assistance in making a reservation for the Canopy Tour.
Provide Resort information and answer questions as needed.
Check guests in and assist with the registration process for the daily Canopy Tours.
Provide administrative support to the Canopy Tour Director.
Ensure information is processed and recorded accurately.
Provide outstanding customer service during all interactions with guests and staff.
Be fully acquainted with the different points of interest in the area.
Book Canopy Tour reservations and perform all related tasks.
Familiarization with all activities offered at the Resort.
Operate R.T.P./Virtual Terminal effectively.
Interact with other departments to ensure that guests’ needs are satisfied.
Follow-up with guests to see that problems are resolved.
Speak with guests in a friendly, warm manner making them feel welcome to the Resort.
Proactively seek ways to improve the Canopy Tour Reservations process for our guests.
Handle special requests, or refer them to the director.
Describe/provide information on Canopy Tour/Williwaw.
Accept other special duties as required by management.

Subject to working in a crowded, fast paced environment as part of a team, with long periods of walking and standing, and indoor/outdoor weather conditions.

Must have strong computer skills and an outgoing and friendly personality.
Must be able to work weekends and holidays.
Experience with RTP systems preferred.

All associates are eligible for complimentary skiing and golfing privileges, as well as discounted hotel stays, food & beverage discounts, spa discounts and more.

Omni Hotels is an Equal Opportunity Employer and an MFDV/Drug Free Workplace.

Online applications are required. Please apply online at

Contact Details / Apply for this Job
Contact Information
Omni Mount Washington Resort

State/Province: New Hampshire
Country: United States

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