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Spa Manager
Omni Mount Washington Resort

As grand as the history behind it, Omni Mount Washington Resort, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort boasts a classic Donald Ross-designed golf course, award-winning alpine and Nordic ski center, luxurious signature spa, decadent dining facilities and nine high-flying zip-lines. After exploring, unwind in luxurious guest room accommodations. A grand masterpiece of Spanish Renaissance architecture, the resort was a two-year labor of love for 250 master craftsmen. Conceived by industrialist Joseph Stickney, this National Historic Landmark opened in 1902 and has been attracting generations of families ever since. Enjoy skiing and snowboarding season at New Hampshire’s largest ski area, Bretton Woods, which boasts 464 acres of pristine skiing and snowboarding fun. Designed with numerous trails and glades and three terrain parks, we've recently been voted “Best Ski Resort in the East for Snow, Grooming, Service & Weather” by Ski magazine. Visit Bretton Woods for an unforgettable experience for both beginning and advanced ski enthusiasts.

Website: https://www.omnihotels.com/careers


Job Information
Post Date: Feb 24, 2017 Type: Full Time
Start Date: ASAP Salary: DOE
Location: US - New Hampshire - Bretton Woods Job Reference: - n/a -
Categories: Administrative and Management

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Job Details
Description
To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.

Perform all payroll and labor related functions, administer tips, and manage KRONOS.
Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
Train, coach, and develop new associates.
Prepare and administer discipline and coaching.
Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
Liason with Estheticians – facilitate trainings & meetings.
Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
Ensure revenue generation and expense control in spa to fulfill company expectations.
Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
Monitor required levels of guest service, call conversion, call abandonment, and selling skills.

Skills
Directly supervises employees in the spa complex, by managing 35+ spa employees.
Minimum of two years in related field with management experience preferred.
Experience in hospitality field high preferred.
Flexibility with schedule to include evenings and weekends.
Good organizational skills and attention to detail required.
Must be able to stand, walk, sit, and talk or hear.
Must be able to lift and/or move up to 25 pounds.


Notes
Online applications are required. Please apply online at www.omnihotels.com/careers


Contact Details / Apply for this Job
Contact Information
Omni Mount Washington Resort

State/Province: New Hampshire
Country: United States
Email: heather.spinney@omnihotels.com
SEE BELOW TO APPLY

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