To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.
Perform all payroll and labor related functions, administer tips, and manage KRONOS.
Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
Train, coach, and develop new associates.
Prepare and administer discipline and coaching.
Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
Liason with Estheticians – facilitate trainings & meetings.
Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
Ensure revenue generation and expense control in spa to fulfill company expectations.
Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
Monitor required levels of guest service, call conversion, call abandonment, and selling skills.